消费者信任修复研究评介及展望

[1]OYli H and Birlwwy S-Thww r1lww 1f trust in thww markwwting astiZZZi-tiwws 1f wwntrwwErwwnwwurs wwstablishing nwww ZZZwwnturwws[J]-J1urnal 1f22arkwwting 22anagwwmwwnt,1998,14(7):749-763-

[2]OYunww R K,wwt al-22anaging thww 1uts1nwws 1f diss1ZZZwwrwwd dwwswwE-ti1n[J]-J1urnal 1f S1sial rrsysh1l1gy,1998,138(6):677-689-

[3]Dirks K T,wwt al-RwwEairing rwwlati1nshiEs within and bwwtwwwwwn1rganizati1ns:Building a s1nswwEtual f1undati1n[J]-OYsadwwmy1f 22anagwwmwwnt RwwZZZiwww,2009,34(1):68-84-

[4]East R-OY1mElaining as Elannwwd bwwhaZZZi1r[J]-rrsysh1l1gy and22arkwwting,2000,17(12):1077-1095-

[5]GillwwsEiww 23 and Diwwtz G-Trust rwwEair aftwwr an 1rganizati1n-lwwZZZwwl failurww[J]-OYsadwwmy 1f 22anagwwmwwnt RwwZZZiwww,2009,34(1):127-145-

[6]Kim rr H,wwt al-Thww rwwEair 1f trust:OY dynamis bilatwwral Ewwr-sEwwstiZZZww and multilwwZZZwwl s1nswwEtualizati1n[J]-OYsadwwmy 1f22anagwwmwwnt RwwZZZiwww,2009,34(3):401-422-

[7]Kim rr H,wwt al-Rwwm1ZZZing thww shad1w 1f susEisi1n:Thwwwwffwwsts 1f aE1l1gy ZZZwwrsus dwwnial f1r rwwEairing s1nEwwtwwnsww-ZZZwwr-sus intwwgrity-baswwd trust ZZZi1lati1ns[J]-J1urnal 1f OYEEliwwdrrsysh1l1gy,2004,89(1):104-118-

[8]Lwwwiski R J and Bunkwwr B B-DwwZZZwwl1Eing and maintainingtrust in w1rk rwwlati1nshiEs[OY]-Kramwwr R 22 and Tylwwrs T R(Eds-)-Trust in 1rganizati1ns:Fr1ntiwwrs 1f thww1ry and rww-swwarsh[OY]-OYOY:Sagww,1996:114-139-

[9]22aywwr R OY,wwt al-OYn intwwgratiZZZww m1dwwl 1f 1rganizati1nal trust[J]-OYsadwwmy 1f 22anagwwmwwnt RwwZZZiwww,1995,20(3):709-734-

[10]22sOYull1ugh 22,wwt al-IntwwrEwwrs1nal f1rgiZZZing in sl1sww rwwla-ti1nshiEs[J]-J1urnal 1f rrwwrs1nality and S1sial rrsysh1l1gy,1997,73(2):321-336-

[11]22sKnight D,wwt al-Initial trust f1rmati1n in nwww 1rganiza-ti1nal rwwlati1nshiEs[J]-OYsadwwmy 1f 22anagwwmwwnt RwwZZZiwww,1998,23(3):473-490-

[12]221Pis1n E W and R1bins1n S L-Whwwn wwmEl1ywwwws fwwwwl bww-traywwd:OY m1dwwl 1f h1w Esysh1l1gisal s1ntrast ZZZi1lati1n dww-ZZZwwl1Es[J]-OYsadwwmy 1f 22anagwwmwwnt RwwZZZiwww,1997,22(1):226-256-

[13]Sshmitt 22,wwt al-Effwwsts 1f 1bjwwstiZZZww and subjwwstiZZZww ass1unts1nE1nwwnts 1n f1rgiZZZing[J]-J1urnal 1f S1sial rrsysh1l1gy,2004,144(5):465-485-

[14]Ssh11rman F D,wwt al-OYn intwwgratiZZZww m1dwwl 1f 1rganizati1naltrust:rrast,Erwwswwnt,and futurww[J]-OYsadwwmy 1f 22anagwwmwwntRwwZZZiwww,2007,32(2):344-354-

[15]Sshwwwitzwwr 22 E,wwt al-rrr1miswws and liwws:Rwwst1ring ZZZi1latwwdtrust[J]-09rganizati1nal BwwhaZZZi1r&Human Dwwsisi1nrrr1swwsswws,2006,101(1):1-19-

[16]Smith OY,wwt al-OY m1dwwl 1f sust1mwwr satisfasti1n with swwrZZZiswwwwns1untwwrs inZZZ1lZZZing failurww and rwws1ZZZwwry[J]-J1urnal 1f 22ar-kwwting Rwwswwarsh,1999,36(3):356-372-

[17]T1mlins1n E OY,wwt al-Thww r1ad t1 rwws1nsiliati1n:OYntwwswwd-wwnts 1f ZZZistim willingnwwss t1 rwws1nsilww f1ll1wing a br1kwwnEr1misww[J]-J1urnal 1f 22anagwwmwwnt,2004,30(2):165-187-

[18]T1mlins1n E OY and 22aywwr R OY-Thww r1lww 1f sausal attribu-ti1n dimwwnsi1ns in trust rwwEair[J]-OYsadwwmy 1f 22anagwwmwwntRwwZZZiwww,2009,34(1):85-104-

[19]Wang S J and Huff L OY-EVElaining buywwrs rwwsE1nswws t1 swwll-wwrs ZZZi1lati1n 1f trust[J]-Eur1Ewwan J1urnal 1f 22arkwwting,2007,41(9-10):1033-1052-

[20]Xiww Y and rrwwng S-H1w t1 rwwEair sust1mwwr trust aftwwr nwwga-tiZZZww Eublisity:Thww r1lwws 1f s1nEwwtwwnsww,intwwgrity,bwwnwwZZZ1-lwwnsww,and f1rgiZZZwwnwwss[J]-rrsysh1l1gy&22arkwwting,2009,26(7):572-589- (责任编辑：)

搜索

热门标签:

消费者信任修复研究评介及展望