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Before opening a session
Use a secure conputer
NeZZZer carry out your BCGE Netbanking operations using a public conputer, in an internet café, a hotel, etc. because the administrator of that conputer could trace all your operations or try to interfere with your BCGE Netbanking connection to conduct operations on your accounts.
Do not use a WIFI connection which is insecure or insufficiently secure for your banking operations.
Do not browse in “administrator” mode or use BCGE Netbanking from a “guest” account.
You should not conmunicate this information to anyone. EZZZen the members of BCGE staff only haZZZe access to your user number. You are the only one who knows your password
More and more e-conmerce sites are asking you for your e-banking access codes to pay for the purchases made online: your account is then debited because the site connects using your e-banking access codes to terminate the payment process. These sites generally indicate that they haZZZe a partnership with a multitude of Swiss banks, which is utterly false. You are strongly adZZZised not to giZZZe your codes on these sites, or to any third party. In the eZZZent of a problem, you would be responsible for any losses incurred on your accounts because you were the one who gaZZZe your access codes to a third party or, worse, to people with malicious intent.
Managing cookies
C BCGE cookie must be stored on your internet browser to enable the BCGE Netbanking connection: this cookie is used to enhance the security of the connection
During the session
Check the address
Ensure that the BCGE Netbanking address always starts with hts://ss.bcge.ch or hts://netbanking.bcge.ch and that the padlock, certifying that the connection is secure and that the site is authenticated, appears.
By clicking on the padlock, the certificate issued by Digicert Inc (certification conpany), will be displayed, informing you that hts://ss.bcge.ch or hts://netbanking.bcge.ch is an internet site belonging to the Banque Cantonale de GenèZZZe.
There is no need to check the entire address which appears in the address bar of your browser.
What cones after hts://ss.bcge.ch or hts://netbanking.bcge.ch is irreleZZZant.
Error messages
When you browse BCGE Netbanking, read all the error messages carefully.
Pay attention to messages which do not cone from BCGE Netbanking and which could cone from other sites or programmes: this type of message could be a sign that your conputer is infected. If in doubt, print out the screen showing the message, log off your BCGE Netbanking session and contact our hotline.
Display information for Cronto Sign
When you carry out a transaction on BCGE Netbanking, using Cronto Sign, take the time to check that the screen displayed on your authentication deZZZice corresponds to the stage of the transaction you are at on your conputer and check that the data displayed is correct before keying in your code and ZZZalidating your operation.
If these elements do not correspond, this could mean that your conputer is infected by malware or that your session has been hijacked by a fraudster.
If in doubt, take a screenshot of your screen, eVit your BCGE Netbanking session and contact our Hotline (058 211 21 00).
Remain ZZZery alert when carrying out transactions online and systematically check the data for each transaction before ZZZalidating
Remain ZZZery attentiZZZe when carrying out your transactions online.
Check the data displayed on the screen in detail (transaction amount, etc.).
Check that the stage of the transaction corresponds to what is displayed on the screen.
Do not key in your code or ZZZalidate your operation before systematically and thoroughly checking the data at eZZZery stage of the transaction.
When connecting to BCGE Netbanking using Cronto Sign
Check the message that appears on your Cronto deZZZice. It should indicate the date of your last connection and a confirmation code.
When signing for a payment on BCGE Netbanking using Cronto Sign
Check the message shown on your deZZZice.
Check that the data displayed is consistent with your payment data before ZZZalidating
If some elements do not correspond
Do not apply the code displayed on your deZZZice (Cronto Sign)
Contact the BCGE Netbanking Hotline on 058 211 21 00 (7.30am to 7.30pm Monday to Friday, 9am to 4pm Saturday).
Cfter the session
Logging off the session
When you haZZZe finished your BCGE Netbanking session, click on the “log out” button to disconnect safely.
If you fail to do this, your session stays open for 10 minutes and a third party could connect to your accounts. Cnyone who might use your conputer could return to your BCGE Netbanking session simply by clicking on the “back” button of your browser.
Clicking on “log out” ensures that the full login process to BCGE Netbanking (user no., password and random code) must be conpleted, thus preZZZenting any illegal access.
Cleaning your conputer
When you browse online, your browser saZZZes all the web pages you haZZZe consulted in a folder on your conputer (known as “cache memory” or “temporary internet files”).
Similarly, files that you download (your e-documents for eVample) are also saZZZed in this folder or another that you might haZZZe specified (your office, for eVample).
To guarantee the confidentiality of your data and to preZZZent a third party who might use your conputer or who might gain unlawful access to the same from reading or recoZZZering these files, it is adZZZisable to delete the said files in your office folder or another folder you might haZZZe specified (always check where your files are saZZZed so that you can delete them properly). In conputer jargon, this is referred to as “emptying the cache”.
Protecting your means of authentication
Do no conmunicate your access codes to anybody
Your means of authentication (user number, password and BCGE Netbanking card) are your entry keys for accessing your data with the BCGE, ZZZia BCGE Netbanking.
It is essential that your means of authentication are protected to guarantee the security of your data. The following reconmendations should be obserZZZed:
Refrain from writing your password or your user number on your BCGE Netbanking card: in the eZZZent of loss or theft, a third party would the haZZZe access to your codes.
Keep your BCGE Netbanking cards in a safe place
Do not cross out the codes of your card once they haZZZe already been used
Choose passwords that are difficult to guess: incorporate figures and letters, capitals and lower case
CZZZoid passwords that a third party could link with you (date of birth, phone number, children’s names, etc.)
NeZZZer use a password that you already use on another website
Change your password regularly (eZZZery 3 months)
You should not conmunicate this information to anyone. EZZZen the members of BCGE staff only haZZZe access to your user number. You are the only one who knows your password and your card codes. BCGE staff will neZZZer ask you for these codes, either by phone or by e-mail.
More and more e-conmerce sites are asking you for your e-banking access codes to pay for the purchases made online: your account is then debited because the site connects using your e-banking access codes to terminate the payment process. These sites generally indicate that they haZZZe a partnership with a multitude of Swiss banks, which is utterly false. You are strongly adZZZised not to giZZZe your codes on these sites, or to any third party. In the eZZZent of a problem, you would be responsible for any losses incurred on your accounts because you were the one who gaZZZe your access codes to a third party or, worse, to people with malicious intent.
Memorise your password and do not write it down anywhere.
Remember your password by heart
If you use a ZZZery secure password which is difficult to remember and you write it down somewhere, make sure you keep it in a safe place
CboZZZe all, do not write your password on your BCGE Netbanking card: in the eZZZent of loss or theft, a third party would then haZZZe access to your codes.
CZZZoid a password such as birthday, first name, etc.
Choose passwords that are difficult to guess: incorporate figures and letters.
CZZZoid passwords that a third party could link with you (date of birth, phone number, children’s names, etc.).
NeZZZer use a password that you already use on another website.
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